Customer Care
At MobileSphere, customer care is our first priority. Our primary objective is to provide the best possible service to our customers.
Using our innovative "My Account" page, you can:
· Download Apps for Blackberry and Windows Mobile smartphones (NEW)
· Check your Account Balance
· Add Money to your Account
· Update Personal Information
· Check your Call History
· Set up Speed Dial
· Contact Customer Care
· Review Dialing Instructions
· Locate Overseas Access Phone Numbers
· Send a domestic text message for FREE, and Internationally for 10¢/text.
Frequently Asked Questions are provided for additional
information and feel free to contact our dedicated
Customer Care team via toll free number 24 hours a day/
7 Days a week (please note that issues that they are
not able to resolve will be escalated and may require
1-2 business days to resolve.) Customer Care can also
be reached via e-mail from 9am - 5pm EST Monday through
Friday (not including Holidays.)
Customer Care Toll Free Phone Number: 1-866-456-3176
Customer Care Support E-mail: support@mobile-sphere.com (Can be reached from 9am - 5pm EST Monday through Friday (not including Holidays.))
Access Numbers
From Mobile Phone: 617-507-2520
From All Other Phones: Please log onto your "My Account" page and click on Dialing Instructions link or refer to your Welcome e-mail for the specific access phone number.
From Outside the Local Calling Area (National Toll Free Number): 1-888-896-9704 (Higher rates will apply)
PLEASE NOTE : If dialing from an on-campus phone, you may have to dial an additional one or two digits before you enter the access phone number in order to access an outside phone line. Please consult your University to find out what this one or two digit number is.
Overseas Rates